Reset your password yourself

Microsoft 365 lets you create a new password on your own, even outside business hours. The feature is called self-service password reset (SSPR) and is available at aka.ms/sspr.

Register a verification method first

You need to have registered at least one way to verify yourself before you need it: a mobile number, another email address or the Authenticator app. You do that at aka.ms/ssprsetup while you can still sign in.

How to create a new password

1. Go to aka.ms/sspr on a PC, phone or tablet.
2. Enter your work email address and the characters in the picture, and click Next.
3. Choose how you want to verify yourself: approval in the Authenticator app, a code by SMS or a code by email.
4. Verify with the method you chose.
5. Enter the new password twice and click Finish.
6. Sign in with the new password in Outlook, Teams and the other apps.

Choose a good password

• At least twelve characters. A passphrase of three random words is easy to remember and hard to guess, for example “Fjord-Rainbow-Coffee2026!”.
• Don't use names, birth dates or common words on their own.
• Don't reuse passwords from other services, and don't share yours with anyone.

Read more in Good password habits.

Stuck?

• No registered method: we'll reset the password for you. Register a method at aka.ms/ssprsetup afterwards.
• New mobile number: update the method at aka.ms/mfasetup while you can still sign in. If you've already lost access, contact us.