Agreements
Agreements and documents
The contractual framework that governs your customer relationship with Digiserv.
How the agreements fit together
When you become a customer, you enter into an Agreement on Services/Products that describes exactly what you have ordered. In addition, any special terms for individual services apply. These two come in addition to – and take precedence over – the general documents below. In the event of conflict, the order of precedence is: Agreement on Services/Products → special terms → general terms and conditions → data processing agreement → SLA, as described in section 1 of the General Terms and Conditions.
The Service Agreement
The main agreement that applies to all Digiserv services, with the SLA as an appendix.
General Terms and Conditions
V.4.1 – June 2026
General terms for the delivery of products and services from Digiserv to business customers.
Read moreService Level Agreement (SLA)
V.4.0 – June 2026
Appendix to the General Terms and Conditions. Service levels, response times and uptime guarantee.
Read morePrivacy and GDPR
How we process personal data, and which subprocessors we use.
Data Processing Agreement
V.4.0 – June 2026
GDPR agreement on the processing of personal data on behalf of the customer.
Read moreSubprocessors
Overview of the processors used in delivering the services.
Read morePrivacy Policy
How Digiserv processes personal data about visitors and customers.
Read moreQuestions about the agreements?
Contact us for tailored agreements or questions about an existing customer relationship.