Spam and the spam folder
All incoming email is scanned before it's delivered.
| Verdict | What happens |
|---|---|
| Clean email | Delivered to Inbox |
| Possible spam | Delivered to Inbox, flagged in a hidden header |
| Probable spam | Moved to the spam folder |
| Obvious spam | Rejected before it gets in, and the sender is notified |
Check your spam folder regularly. No filter is perfect.
Did an important email end up there? Move it back to Inbox. The filter doesn't learn from this automatically, so if you keep getting false positives from the same sender, let us know.
Missing an email you're expecting? Check the spam folder first. If it's not there, it may have been rejected as obvious spam. The sender will then have received an error message explaining what went wrong. Ask them to check it.
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