Let us in with remote support

Remote support means one of our technicians connects to your PC over the internet and helps you directly, without coming by. It's fast and safe, and it's the most common way we solve issues. You decide when we connect, and you see everything the technician does on your screen.

Already on Managed Workstations?

Then a small agent is already installed on your PC. When you report an issue, we connect right away, and all you need to do is accept in the dialog box that pops up. The technician always lets you know by phone or email first.

Without an agent: Quick Connect

1. Go to the customer portal and click Open Quick Connect.
2. Download and run the program (it's called NinjaRemote Quick Connect).
3. The technician connects. You get a message and click Accept.
4. When we're done, the connection ends on its own.

Is it safe?

• You always approve the connection yourself.
• You see everything on the screen, as it happens.
• You can stop at any time by closing the program.
• The connection is for that one session only. Next time, the program has to be run again.

Call 38 27 80 00 or email support@digiserv.no to set up remote support.